Confirm the payment evidence
Check the payer, amount, date, channel and external transaction reference before recording the receipt.
Select the customer or invoice
Match the payment to the correct account. Avoid applying an unidentified payment only because the amount looks similar.
Record the payment
Enter the amount and supported payment details, then save the transaction according to the user’s permissions.
Review the remaining balance
Confirm that the invoice or customer balance changed by the expected amount and that no duplicate receipt was created.
Escalate exceptions
Leave unmatched or disputed payments for finance review rather than forcing them into an incorrect account.
Validation and responsibility
- Provider callback support still requires provider credentials and production verification before it should be treated as automatic reconciliation.
- Keep external payment evidence for dispute and audit purposes.